Living Water International (LWI) is committed to being a good steward of God’s resources by maintaining the trust and confidence of donors. One way we can do this is by protecting any personal information that you entrust to us.
We collect information through the following interactions:
The online and offline information that we collect includes name, address, city, state, zip code, telephone number, email address, and, in the case of online giving, credit card number and expiration date. In order to continuously improve your service and tailor our subsequent communications to you, we may also ask you to provide us with additional information regarding your demographics, comments, professional interests, and contact preferences.
LWI uses your information to understand your needs and provide you with better service. We may use your information to complete a transaction, issue you an income tax receipt for a donation, or to personalize our website for you. If you agree to be contacted, we may also use this information to update you on ministry projects and activities. Credit card numbers are used only for donation or payment processing and are not retained for any other purposes.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Technologies such as: cookies, beacons, tags and scripts are used by Living Water International and our partners [e.g. marketing partners], affiliates, or analytics or service providers [e.g. online customer support provider]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically collected data to personal information.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us using the Contact Information provided below. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may choose to stop receiving our marketing emails by following the unsubscribe instructions included in these emails or you can contact us at [email protected].
LWI never sells, rents, leases, or exchanges your personal information with other organizations or groups. The identity of all who contact us through this site and offline is kept confidential. Use of personal information will be limited to the internal purposes of LWI, to limited staff and only to further our ministry activities and purposes.
LWI is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and offline.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at [email protected]. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
The personal information collected when you make a contribution or purchase items by credit card is kept for the purposes of tracking your order and to provide a receipt of the transaction. This information is stored on an encrypted, secure server managed by a third-party commercial credit card processing institution.
If you have comments or questions regarding this policy, please contact us at [email protected] or 1-877-594-4426. Our mailing address is 4001 Greenbriar Drive, Stafford, Texas 77477-3922.